Question 1

How can I tell if Roiya is the right place for me?

Accepted Answer

If you’re looking for more than talk—guided practice, clear takeaways, and real-life change—Roiya may be a good fit. Our counseling is trauma-responsive, experiential, and culturally attuned. We’re not a crisis service or a fit for court-ordered evaluations. Start with a free consultation to see if our approach aligns with your goals.

Question 2

How do I know if Roiya Counseling is the right level of care for me?

Accepted Answer

Roiya provides outpatient care, which is the lowest-intensity level of mental health treatment. Most clients meet weekly for 60–120 minutes, either in person or via secure telehealth. We are not a residential center, hospital, or inpatient program. If you need a higher level of care, we’ll discuss options and provide referrals. Our intake coordinator will complete a brief screen, and your clinician will further assess your level of care in the initial session. If you’re in immediate crisis or unsafe, call 988 (U.S.) or go to the nearest emergency room.

Question 3

What makes Roiya's approach different if past therapy hasn't worked for me?

Accepted Answer

Many clients come to Roiya after feeling that previous therapy was unhelpful or too surface-level. Our approach is different: we use experiential, role-based methods to help you practice new ways of relating and responding in real time. We regularly check in to see what's working and adjust as needed. We also emphasize the importance of a strong therapeutic fit, starting with a free consultation to find the right clinician for you. Even if past therapy hasn't worked, a new approach and the right relationship can make a significant difference.

Question 4

What can I expect from Roiya Counseling?

Accepted Answer

Each session includes a short check-in, focused experiential work (like role practice or grounding), feedback, and simple between-session “reps.” We meet in person or online through a secure, HIPAA-compliant platform.

Question 5

Is counseling absolutely confidential?

Accepted Answer

Yes. Your privacy is protected by law and professional ethics, and all communication between you and your therapist is confidential. We only share information with your written consent, except in a few circumstances required by law.

Full details are outlined in our Informed Consent for Counseling Services, which you’ll receive in your intake packet after scheduling.

If you use insurance benefits, please note that certain treatment details (such as diagnosis codes or session dates) must be shared with your insurer for reimbursement.

By law, confidentiality may be broken only when:
There is an imminent risk of harm to yourself, others, or property, or you are unable to care for yourself.
There is suspected child, dependent adult, or elder abuse or neglect.
A court order or other legal requirement mandates disclosure.

Outside these rare exceptions, your information remains fully confidential within Roiya Counseling’s secure, HIPAA-compliant systems.

Question 6

How long does each session take?

Accepted Answer

Our standard session length is 60 minutes for individual, couples, family, and group therapy.

We also offer extended sessions when deeper integration or relational work is needed:
Individual: 75 minutes
Couples/Family: 90 minutes
Group: 120 minutes

Availability may vary by clinician and program; see the Fees page for details.

Question 7

How often will we meet?

Accepted Answer

Weekly sessions are common at first. Some clients shift to biweekly or periodic check-ins as progress stabilizes. We’ll decide together what cadence best fits your needs.

Question 8

How long does therapy take?

Accepted Answer

It varies by your goals, the severity of concerns, and consistency between sessions.

First 1–3 sessions: We’ll assess strengths and needs, clarify goals, and create a tailored treatment plan.
Getting started: We begin with weekly sessions to build momentum. Most clients meet weekly for 3–4 months (12–16 weeks).
Then taper: As progress stabilizes, many shift to biweekly or monthly for a few months before we mutually conclude care with a maintenance plan (and optional booster sessions).
Short-term focus: If you have a specific, recent issue, we may design a brief, structured plan with a limited number of sessions.
Longer-term work: For ongoing or multi-area challenges, a longer course of therapy may be most helpful.

We’ll review progress regularly and adjust pace, focus, and length to fit your needs.

Question 9

How will I see results?

Accepted Answer

You’ll start noticing real-world changes—clearer boundaries, calmer reactions, and more choice under stress. We focus on practicing new roles and responses until they start showing up naturally outside of session.

Question 10

How will I know if therapy worked?

Accepted Answer

You’ll reach your goals, feel more flexible under pressure, and rely less on old coping patterns. We’ll reflect together and outline next steps before closing or transitioning care.

Question 11

Is counseling guaranteed to help right away?

Accepted Answer

Therapy isn’t a quick fix. Some people feel better early; others feel stirred up, or even temporarily worse before things settle. That’s normal. Progress often looks like learning new patterns, not just symptom relief. We’ll track changes and pace the work safely together.

Question 12

Are there risks to therapy? What if I feel worse after starting therapy?

Accepted Answer

Yes, therapy can be challenging at times. As deeper emotions or memories surface, you may feel worse before you feel better. This doesn’t mean therapy isn’t working; it often means you’re touching real material that’s ready to be processed. We’ll always slow down, ground, and adjust to keep the process safe and constructive.

While therapy is designed to help, it may also bring temporary discomfort as you begin to notice and name painful experiences. You might experience strong feelings such as sadness, anger, fear, frustration, or grief, or become more aware of patterns that once felt automatic.

At times, your therapist may challenge certain assumptions or perspectives, or suggest new ways of understanding situations. This can feel unsettling, but it’s part of growth. Therapy can also lead to unexpected changes in relationships, routines, or life decisions—sometimes positive, sometimes mixed.

There is no guaranteed outcome, but your therapist will work collaboratively with you to support your goals, ensure emotional safety, and address any challenges that arise along the way.

Question 13

How important is it that I “like” my therapist?

Accepted Answer

Very. A strong therapeutic fit is one of the biggest predictors of success. If it doesn’t feel right, talk to us—we can adjust the approach or help you find a better match. Our free consultation helps ensure good fit from the start.

Question 14

What if I need to cancel or I’m running late?

Accepted Answer

Please use the client portal to cancel or reschedule. Our full policy—including 24-hour notice, late-cancel, and no-show fees—is outlined on the Cancellation & No-Show Policy page. If you’re running late, please let us know; arrivals 15+ minutes late may be treated as a no-show.

Question 15

Can you prescribe medication?

Accepted Answer

No. Roiya clinicians do not provide psychiatric evaluation or medication management. If medication may help, we’ll coordinate with your prescriber or refer you to trusted psychiatrists.

Question 16

When I stop counseling, do I still get care from Roiya?

Accepted Answer

Yes. We create a transition plan with maintenance practices and resources. You can stay connected through Mental Gym offerings (Lab, Circle, Intensive), occasional booster sessions, and referrals when needed. You’re always welcome to return to counseling if goals or life circumstances change.

Question 17

Why human counseling over AI?

Accepted Answer

AI can reflect and educate, but it can’t hold therapeutic presence, attune to your nervous system, or co-regulate with you. Human counseling offers genuine empathy, real-time feedback, and a relationship shown to drive change. And while AI may help organize thoughts, it cannot guide experiential healing—that’s where Roiya’s work is irreplaceable.

Frequently Asked Questions

Counseling Services

How can I tell if Roiya is the right place for me?

How do I know if Roiya Counseling is the right level of care for me?

What makes Roiya's approach different if past therapy hasn't worked for me?

What can I expect from Roiya Counseling?

Is counseling absolutely confidential?

How long does each session take?

How often will we meet?

How long does therapy take?

How will I see results?

How will I know if therapy worked?

Is counseling guaranteed to help right away?

Are there risks to therapy? What if I feel worse after starting therapy?

How important is it that I “like” my therapist?

What if I need to cancel or I’m running late?

Can you prescribe medication?

When I stop counseling, do I still get care from Roiya?

Why human counseling over AI?

Get Support Now.
Grow for the Long Run.

CONTACT US

Tel. (669)200-9857
Fax: (650)706-2998
Email. support@roiyacenter.com

VISIT US

4701 Patrick Henry Dr, Building 7
Santa Clara, CA 95054

Frequently Asked Questions

Counseling Services

How can I tell if Roiya is the right place for me?

How do I know if Roiya Counseling is the right level of care for me?

What makes Roiya's approach different if past therapy hasn't worked for me?

What can I expect from Roiya Counseling?

Is counseling absolutely confidential?

How long does each session take?

How often will we meet?

How long does therapy take?

How will I see results?

How will I know if therapy worked?

Is counseling guaranteed to help right away?

Are there risks to therapy? What if I feel worse after starting therapy?

How important is it that I “like” my therapist?

What if I need to cancel or I’m running late?

Can you prescribe medication?

When I stop counseling, do I still get care from Roiya?

Why human counseling over AI?

Get Support Now. Grow for the Long Run.

CONTACT US

Tel. (669)200-9857 Fax: (650)706-2998 Email. support@roiyacenter.com​

VISIT US

4701 Patrick Henry Dr, Building 7 Santa Clara, CA 95054

Get Support Now.
Grow for the Long Run.

Tel. (669)200-9857
Fax: (650)706-2998
Email. support@roiyacenter.com

4701 Patrick Henry Dr, Building 7
Santa Clara, CA 95054