Love & Connection

Cancellation Policy

What It Is Skills-based, experiential classes (not psychotherapy). For counseling, see Roiya Counseling. Booking Window: Opens 2 weeks ahead, closes 30 min before start. Check-in: Doors open 10 min before; no entry after 10 min. Waitlist: If full, join waitlist. If a spot opens you’ll be notified. With saved payment/credits you may be auto-enrolled; otherwise confirm quickly. Pricing Members: Use Lab credits. Non-members: Pay drop-in rate. Credit packs / Promo codes: Applied at checkout, not stackable. Tax/fees shown at checkout. Gift cards redeemable unless noted. Cancellations Standard Labs: Cancel/reschedule ≥24h before to keep credit or get refund. Late (<24h) / no-show: Credit lost / fee non-refundable. Special/Guest/Limited-seats: ≥72h notice (see event page). Cancel via confirmation email or Roiya account. Membership 1 credit per class unless noted. Expiry/rollover per plan. Upgrades apply now; downgrades next cycle. Late Arrivals Entry closes 10 min after start; late arrivals count as no-shows. Facilitators & Schedule Facilitators may be substituted; formats adjusted; classes canceled if under-enrolled. If canceled, credit/refund issued. Conduct Learning space, not therapy. Respectful, consent-based participation required. Stay home if sick; avoid strong scents. Disruptive/unsafe behavior may lead to removal without refund. Confidentiality Safe space; personal reflections may be shared. What’s shared stays in class. No clinical notes; records are admin only. Confidentiality not absolute—share with discretion. Age & Accessibility Ages 18+. ADA accessible. Contact ≥48h ahead for accommodations. Photos & Media Roiya may capture light, non-identifying images. No participant photo/audio/video without consent of Roiya and all participants. Roiya media requires on-site opt-in consent. Phones & Devices Phones must be on silent before entering the Iris Room. Keep in designated area or personal belongings. No phone use in the Iris Room. Health & Safety Educational practice only; not psychotherapy or medical care. Crisis: call/text 988 (US) or local emergency. Weather Severe weather/facility issues may cancel/reschedule; credit/refund given. Groups Companies/groups may reserve seats. Transfers follow contract or this policy. Time Zone All times Pacific (America/Los_Angeles). Support Email support@roiyacenter.com with your name, class, and date.

Contact Details

• 830 Stewart Drive suite 115, Sunnyvale, CA, USA

  6692561112

  support@roiyacenter.com