Frequently Asked Questions

See our full breakdown of counseling fees and Mental Gym pricing on the Our Fees page.

In person: Sessions at our Sunnyvale office.

Telehealth (online): Secure, HIPAA-compliant video sessions available to clients physically located in California at the time of the session (per licensure rules). A great option if you’re not nearby.

Note: Roiya Lab, Roiya Circle, and Roiya Intensive are in-person only and not billed to insurance.

Roiya Lab workshops & Roiya Circle events Held in person at our Sunnyvale, CA office (830 Stewart Dr STE 115, Sunnyvale, CA 94085 ). Walk-ins aren’t available—please register in advance to reserve a spot.

Roiya Counseling (psychotherapy) Offered at our Sunnyvale office.

Looking for online options? See “What counseling formats do you offer?” for details.

Reach out if you need accessibility accommodations.

Email, phone, or a quick message through our site all work—we typically respond within 24 hours.

• Email: support@roiyacenter.com

• Phone: (669) 256-1112

• Message us: Use the contact form on our site

Tip: Email and web messages aren’t monitored 24/7. Please avoid sharing sensitive health details in your first note.

Emergencies: If you’re in immediate danger or having a crisis, call 911 or go to your nearest emergency room. You can also call or text the Suicide & Crisis Lifeline at 988 (24/7).

See our current insurance and reimbursement details on the Our Fees page.

We accept check, credit card, debit card, ACH, and HSA/FSA cards (plan-dependent).

When you’re charged

• Counseling: We keep a card securely on file in our EHR and charge 48 hours before your session.

• Mental Gym (Lab, Circle, Intensive):

  • Drop-ins: Payment is due at booking.

  • Memberships: Use your plan credits to book workshops/events.

Insurance & HSA/FSA

• Mental Gym programs are not insurance-billable.

• HSA/FSA is often eligible for counseling services (confirm with your plan).

• For Mental Gym, HSA/FSA may be used only if you’re actively in treatment (at Roiya or with another licensed provider). Contact us to confirm eligibility.

How your payment info is stored

• Counseling: Payment details are saved and processed by our secure, HIPAA-compliant EHR payment processor.

• Mental Gym: Payment details are processed and stored by our secure payment processor. For your security, Roiya never stores full card numbers on our own servers.